I build trust through delivery.

I own final go/no-go authority for platform releases and designed the end-to-end process used by Development, QA, DevOps, PMs, and business stakeholders. I built and deployed a Jira and Slack agent for ticket-status reporting, introduced human-in-the-loop release decisions, and piloted AI-assisted QA for readiness validation. The operating model keeps test evidence, approvals, rollback plans, monitoring, business acceptance, and accountable human authority visible before deployment.

At Levana Protocol, I partnered with product, engineering, DevOps, support, and leadership across global time zones to translate strategy into reliable delivery. I designed a cross-system ticket orchestration workflow that reduced resolution turnaround time by 50%, deployed meeting transcription and action-item automation, and built AI-assisted QA workflows for complex trading journeys. Across the wider product role, I helped reduce production defects by 30%, increased test coverage from 60% to 90%, and supported cross-chain integrations spanning Cosmos, Ethereum, Solana, Neutron, THORChain, and Injective.

I progressed through large-project delivery, customer success, and technical product-delivery leadership. I managed one of Africa's largest EdTech deployments, designed QA-focused logistics and deployment workflows that reduced errors by 15%, and used training and feedback loops to increase adoption by 20%. I later turned customer insight into roadmap input, helped reduce support response times by 25%, reduced defect leakage by 10%, and supported web and mobile learning products serving 500,000+ users while executing more than 300 validation cases per sprint.