A career built on
reliable delivery.

Accountable releases, supported by AI

1. Release Manager (Workflow Automation & AI-Enabled Release Process)

Own final go/no-go authority and the release process connecting Development, QA, DevOps, PMs, and business stakeholders.

• Designed release controls that make test evidence, approvals, rollback plans, and business acceptance visible before deployment.
• Built and deployed a Jira–Slack agent for ticket-status reporting and piloted AI-assisted readiness validation.

Bringing product, quality, and automation together

1. Manager, Product Strategy & Delivery – FinTech Platform

Partnered with product, engineering, DevOps, support, and leadership across time zones to turn strategy into reliable delivery for complex financial products.

• Designed cross-system ticket orchestration that reduced resolution turnaround time by 50%.
• Helped reduce production defects by 30% and increase test coverage from 60% to 90% across the wider product role.

From delivery at scale to product insight

Role progression during this period

1. Manager, Large Projects & Product Delivery
2. Manager, Customer Success (User Feedback & Product Delivery)
3. Lead, Product Delivery & Strategy (Technical) – SaaS

Progressed through large-project delivery, customer success, and technical product-delivery leadership, turning field experience and customer feedback into stronger digital learning products.

• Created deployment SOPs and escalation playbooks that helped meet school-calendar deadlines and reduced deployment errors by approximately 15%.
• Connected training and customer feedback to product improvements, helping increase adoption by 20%.